RICHARD L. ALLEN

80 Silo Rd. 

Orrtanna, pa. 17353

ricktdy30@hotmail.com

301 520-6748

                                          Relevant Qualifications and Specialties

Mr. Allen has 25 years of experience in technical communications.  His expertise varies from electrical power installation, fiber optics, LAN Installation/Administration to Administrator/end user training on hardware and COTS/customer specific software. Lotus Notes/Domino ver. 3-8, Installation troubleshooting of server and user levels for the customers field Stations and HQ users and administrators.

Employment History and Experience

BAE Systems, 1996 – Present, Lead Systems Administrator/ Systems Integrator/Lotus Notes/Domino Systems administrator/Field Engineer.

CE/FIELD SUPPORT        1999- 2010

Mr. Allen is a Project Manager and Field Engineer.  Mr. Allen has travelled to 80+ customer OCONUS sites, providing installation/training/O&M support for corporate and stand-alone systems (Server, Lotus Notes/Domino, WAN/LAN and workstation/printer support For Field, HQ administrators and clients).  He assisted in the installation of new software/hardware and data migration in association with corporate system upgrades.  Mr. Allen has written system security plans and assisted in the conception, purchase, design, building, shipping, installation and training for customer/COTS products for translation, video editing/processing, virus scanning, and word processing (T-VICE workstation, Version One and Two).  The T-VICE was built and installed in multiple OCONUS locations.  Mr. Allen traveled to many of these locations to provide on-site installation and training support.

As the customer’s IT consultant to Facilities, Security and Logistics, Mr. Allen has participated in 8 complete OCONUS NEC/Embassy moves, consisting of site surveys, IT system de-installation, packing, secure transit, and the re-installation and testing of infrastructure and network systems in the new location.  In addition, Mr. Allen has traveled to remote locations to completely renovate offices with new IT hardware.

As a PM, Mr. Allen managed two developers and two network engineers. He provided monthly financial status to the COTR, developed and coordinated travel schedules to meet customer requirements, and provided weekly project updates.

Field Engineer Customer support of field and HQ Network, Server, Lotus Notes/Domino ver. 3-8 upgrade installation training and administration, printer/workstation installation, Lotus Notes (LN), OS2, NT, Windows administration and Citrix use and administration. 

Designed, built maintained a Lotus Notes dialup replication server for tactical field stations

Traveled to stations installed IT hardware, trained on usage of dialup via STUlll notes replication.

Maintained sharepoint site with field inventories of IT equipment (laptops, pc’s, servers and printers).

IMS/TRAINING       1996-1998

Mr. Allen was part of the customers User training team (Lead Trainer) that trained via classroom and one on one in CONUS and OCONUS locations. Training included desktop training of Microsoft Office products, Lotus Notes and customer specific software. Mr. Allen designed and built the original customers classrooms to facilitate the beginning of classroom instruction for the customer's new LAN systems.  Mr. Allen Assisted with the original classroom documentation and continued to update as needed with upgrades in software and hardware.

American Systems Corporation, Chantilly 1992 – 1996, Installer/Trainer

Mr. Allen worked on a Government contract performing field engineering duties that included Complete installation of LAN/WAN hardware at customer’s OCONUS locations, creating site drawings, ordering bills of material, shipping, inventory, installation (WAN/LAN, power and peripherals), and training users on LAN administration.  The software utilized was OS/2 server, Windows for Workgroups, Lotus Notes, TCP/IP, and Synoptics routers.

Martin Building, Inc., Hagerstown 1991, Electrician

Mr. Allen worked on a Department of Energy contract heading installation of Electrical, communications and security systems, coordinated project personnel, and project inventory.  Mr. Allen installed communication systems, fire alarm systems (simplex), security doors, console and video equipment in the Franklin County prison.

Daversa Construction Co., Chambersburg 1990, Installer

Mr. Allen installed underground and aerial cable Networks as a sub contractor to Adelphia Cable TV.

USAISEC-CONUS, Ft. Ritchie 1986 – 1990, Installer

Mr. Allen installed and diagnosed voice and data problems on central office systems.  He assisted team leaders in on-site engineering modifications, test and acceptance, and quality control.  Extensive equipment experience was required for this position.

702nd Maintenance Battalion, 2nd Infantry Division, Korea 1985 – 1986, Maintenance Technician

Mr. Allen maintained, analyzed, and repaired communication systems consisting of digital switchboards and telephones, HF radio systems (Motorola), and infrared night vision devices.  He was required to work in a field environment with high-priority and low-repair time requirements.

Additional Technical and Specialty Training

Certifications: 

Other Courses:  Primary Leadership and Development, Basic Installers course, Electronic Troubleshooting and Repair

Computer Skills

Hardware:  PC, Routers, switches, UPSs and power/communications infrastructure.

Software/Programming Languages:  MS Office, Lotus Notes, SharePoint, Visio, Customer specific software

Databases:  Lotus Notes

Operating Systems:  Windows

Networking/Communications: 

Education

A.A. Candidate, Electrical Engineering, Hagerstown Junior College, 1990

Clearances

TS/SCI w/Poly